Why is send to Kindle not working and How to Fix?


By Ck Descoveries


Send to Kindle is a convenient feature offered by Amazon that allows users to send various types of content, such as documents, eBooks, and web pages, directly to their Kindle devices and reading apps. However, there are instances when users encounter issues with the Send to Kindle functionality. In this article, we will explore possible reasons why Send to Kindle may not be working and provide practical solutions to address these problems.

Understanding Send to Kindle

Send to Kindle is a service provided by Amazon that allows users to send documents to their Kindle devices or reading apps. It supports various formats, including MOBI, PDF, DOC, DOCX, HTML, and more. This feature greatly enhances the convenience of reading, as users can transfer personal files or even web articles to their Kindle devices with just a few clicks.

Common Causes for Send to Kindle Issues

1. Internet Connectivity Problems:

Having a stable internet connection is crucial for the successful transfer of files to your Kindle device or app. If your connection is weak or unstable, it might disrupt the Send to Kindle feature, causing it to malfunction.

2. Incorrect email settings:

Sending to Kindle requires a valid Amazon email address associated with your account. If the email address used to send files to your Kindle is incorrect or not authorised, the feature may not work as expected.

3. Device Compatibility:

Another aspect to consider is device compatibility. Ensure that your Kindle device or app has the latest software updates installed. Outdated software versions may have bugs or limitations that affect the Send to Kindle functionality. Visit the Amazon website or check for software updates directly on your device to ensure you have the latest version.

4. Formatting Issues:

Sometimes, Send to Kindle may encounter formatting problems with certain files. The document you are trying to send may contain unsupported elements or complex formatting that is not compatible with Kindle devices. To fix this, try converting the document to a supported format, such as MOBI or AZW. You can use online converters or software tools to achieve this.

Additionally, some users report experiencing difficulties sending certain file types, such as PDFs or large files, through Send to Kindle. It can be disappointing when you want to read a specific document on your e-reader but find it incompatible with this feature.

Another issue worth mentioning relates to connectivity problems between devices and Amazon's servers. If you have a weak internet connection or if Amazon's servers are experiencing high traffic, it could lead to delays in delivering documents.

These common issues with Send for Kindle can certainly be frustrating for users who rely on this feature regularly. In the next section of this article, we will explore troubleshooting tips that may help resolve these problems and get your Send for Kindle back up and running smoothly again!

How to Fix Send to Kindle Not Working

1. Troubleshooting Wi-Fi Issues:

If you suspect Wi-Fi issues are causing problems with Send to Kindle, perform some troubleshooting steps. Restart your Kindle device, router, and Wi-Fi modem. If the issue persists, try connecting to another Wi-Fi network, such as a public hotspot, to determine if the problem lies with a specific network.

2. Checking book formatting:

In case you encounter formatting issues, double-check the format of the document you are trying to send. Convert the file to a compatible format and try sending it again. Moreover, remember to remove any special characters, non-standard fonts, or excessive formatting that could pose problems on Kindle devices.

3. Validating Device Compatibility:

Before troubleshooting further, ensure that your Kindle device or reading app supports receiving documents via Send to Kindle. Some older Kindle models or unsupported devices may not have this feature available. Verify the compatibility by checking the user manual or Amazon's official website.

4. Updating Kindle Software:

An outdated Kindle software version can sometimes lead to issues with Send to Kindle. To update the software, navigate to the settings menu on your Kindle device and select "Device Options" and "System Updates." Check for updates and install any available upgrades. Restart your Kindle and try sending content again.

5. Verify your email settings:

Make sure the email address associated with your Amazon account and authorised to send files to your Kindle is correct. Visit the "Manage Your Content and Devices" section on the Amazon website to review and update your email settings if needed.

6. Update Your Kindle App:

If you're using the Kindle app on a mobile device or computer, ensure that it is updated to the latest version. Outdated apps can sometimes lead to compatibility issues and affect the functionality of the Send to Kindle feature.

5. Clear Cache and Data:

For users on the Kindle app for mobile devices, clearing the app's cache and data can help resolve certain issues. Navigate to your device's settings, find the Kindle app, and clear the cache and data associated with it.

Additionally, sometimes firewalls or antivirus programmes can interfere with file transfers, so temporarily disabling them during the transfer process might resolve any conflicts.

Consider reinstalling or updating the Send to Kindle application on your computer or smartphone if all else fails. This can refresh any outdated files that may be causing malfunctions.

Remember, these suggestions are just starting points for troubleshooting common issues encountered by users when using Send to Kindle. If none of these solutions work for you or if you need further assistance, reaching out directly to Amazon support would be a good next step.

Alternative Methods for Sending Documents to the Kindle

If you're experiencing issues with the Send to Kindle feature, don't worry! There are alternative methods you can use to send documents to your Kindle device. Here are a few options:

1. Email: One simple way is to email the document directly to your Kindle email address. Each Kindle device has a unique email address associated with it, which allows you to send files as attachments.

2. USB Transfer: Another option is transferring files via USB connection. Connect your Kindle device to your computer using a USB cable, and then copy and paste the documents into the appropriate folder on your device.

3. Cloud Storage Services: Utilise cloud storage services like Dropbox or Google Drive by uploading your documents there and accessing them on your Kindle through their respective apps.

4. Calibre Software: Consider using Calibre, a free e-book management software that supports various file formats and allows for easy transfer of documents between devices.

5. Third-Party Apps: Some third-party apps offer features specifically designed for sending content to Kindles, such as Instapaper or Pocket.

Remember, while these alternatives may not have all the functionalities of Send to Kindle, they provide viable options when troubleshooting issues arise or if you prefer different methods of sending documents!

Stay tuned for more tips on how to resolve common issues with Send to Kindle in our next blog section!

Frequently Asked Questions:

Q: Why won't my book sync with the Kindle?

A: Syncing issues can occur due to various reasons, such as Wi-Fi connectivity problems or outdated Kindle software. Ensure that your Kindle is connected to a stable Wi-Fi network and has the latest software updates installed.

Q: How do I fix formatting issues on the Kindle?

A: To fix formatting issues, convert the document to a Kindle-supported format, such as MOBI or AZW. Remove any incompatible elements or excessive formatting from the document. Additionally, avoid using special characters or non-standard fonts that may cause problems.

Q: Why is my Send to Kindle feature missing?

A: If the Send to Kindle feature is missing, ensure that your device or app is compatible with this functionality. Older Kindle models or unsupported devices may not have this feature available.

Q: Why is my book not appearing on all devices?

A: Ensure that all your devices are connected to the same Amazon account and have the synchronisation option enabled. If the problem persists, try restarting the devices or manually syncing them to ensure the content appears across all devices.

Q: Can I send PDF files to the Kindle?

A: Yes, Send to Kindle supports PDF files. However, it is recommended to convert PDF files to the Kindle-supported MOBI format for optimal reading experience and compatibility.


Send to Kindle is a valuable feature that simplifies the process of sending content to your Kindle devices and apps. If you encounter issues with Send to Kindle not working, check your Wi-Fi connectivity, validate document formatting, ensure device compatibility, and update your Kindle software. By following these troubleshooting steps, you should be able to fix the most common problems and enjoy a seamless reading experience on your Kindle.

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